Activity Tracking involves securely identifying you individually and identifying the software you use when you are accessing the Services for the purposes described herein.
Cookies are small portions of code set in your browser that assist us in providing access to Raven’s Services for the purposes described herein.
Some of the purposes for which the Cookies are installed and Activity Tracking occurs may also require your consent.
Cookies and Activity Tracking are used for the following purpose(s):
1. Access, traffic and performance monitoring of the Services
Upon logging into the Services using your Raven credentials, our Activity Tracking services capture a unique identifier connected to your sign-in credentials. Raven Telemetry Inc. controls access to the database which can identify an individual from the unique identifier generated by our identification and credential management hub. Access to this database is strictly controlled and only may be accessed by senior Raven personnel trained in dealing with personally identifiable information. While cookies are often used for similar purposes (see below), Raven’s purpose for tracking individual usage and error logging is to provide you a better experience of these Services. For example, if you try to access a particular report or page and the operation fails repeatedly, Activity Tracking allows Raven to identify the issue you encountered, to work to resolve the issue and to follow up with you individually to let you know that the issue had been resolved. Other purposes for tracking activity on the Services are to know which pages are most commonly used and how you access the Services (by email link or direct login, on a mobile device or PC). Raven’s Activity Tracking relies on Auth0, Google Analytics, Sentry and other services.
We also use third-party services, such as Google Analytics, to count visits and traffic sources to the Services so that we can measure and improve the performance of these services. These cookies help us to know which pages are the most and least popular and see how visitors move around the Services. We don’t collect or store your personal information using cookies (for example your name or email address) so information collected by cookies can’t be used to identify who you are. If you do not allow these cookies we will not know when or how you have visited the Services and will not be able to monitor their performance.
Policy last updated: August 2018